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NBN Frequently Asked Questions

What is the NBN?

The NBN is a new communications network to replace the existing system and give Australian homes super-fast internet and phone access. It’s run by the government-owned NBN Co but our NBN experts will be with you every step of the way to help manage the transition.

What does it mean for you?

The NBN Means faster, smoother, and richer multimedia and entertainment experiences online, as well as the benefits of fiber internet to schools, education, business, and enterprise. The NBN means the introduction of faster, more reliable, and higher quality internet connections in Australia.

Why Choose Us?

Forbes Batteries has been operating in the telecommunications industry for years, and as such we understand the benefits to, and requirements of households, offices, and businesses when upgrading to new technology.
We also understand the hassles involved and are here to make the transition to the NBN worry-free, and to Ensure you get the right plan for your needs, whether it be for home use, office, or business. We are with you every step of the way.

What do I need to do to get the NBN?

When the NBN Rollout reacher your area, the NBN Co will let you know. If you aren't sure, you can use the NBN Co Coverage map to check availability in your area.
At that point, you can either contact us at Forbes or if you have lodged an expression of interest with us, we will contact you to arrange an appointment. Our highly knowledgeable and friendly NBN Specialists will be able to let you know about how to migrate your current internet and phone line over the to NBN, as well as discuss the benefits, plans, and pricing with you.

Is the NBN more expensive than my current broadband?

Telstra aims to make the NBN Transition as seamless as possible, which means access fee's for the NBN plans over your regular ADSL/ADSL2+ connection is comparable. In some cases, the monthly connections fees may actually be less than you are currently paying.
Our NBN Specialist will be able to discuss in detail with you about your current internet usage and monthly fee's and find the right Telstra plan to suit your needs & budget.

Our technicians will take you through every step

Our technicians follow a five-step professional installation checklist to make sure your devices and services are running perfectly.

1. We assess what needs to be done to get the NBN connected in your home.

modem,2. We then install your T-Gateway and connect your home phone to it.

laptop3. Next, we make sure your computer and other internet devices are connected.

connection-speed4. We test broadbandspeed and Wi-Fi strength around your home.

email5. We make sure everything – email, devices, internet – works smoothly.

What connecting the NBN fibre to your home will look like


Here’s what your NBN boxes will look like for fibre-to-the-premises installations

  1. The NBN utility box is attached to an external wall and connected to your home through a small drilled hole.
  2. The internal NBN connection box is what you plug your phone, cordless phone base station or Wi-Fi / Ethernet router into.
  3. The power supply unit includes a battery backup that can keep selected phone services running for up to five hours if there’s a power failure.