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Get ready for a 5G future.

Choose the Galaxy S10+ today, then later this year when the 5G handset arrives, you can enjoy an exclusive 5G handset upgrade at no extra cost on your existing plan. All you have to do is return your S10+ in good working order. Itís an offer you can only get with Telstra.

  • Am I eligible for the upgrade offer if a buy a Samsung Galaxy S10e or S10?
  • No, the upgrade is only available on the Samsung Galaxy S10+. It is available on any consumer or small business plan, and covers Mobile, Mobile Lease and BYO plans (BYO only when a device repayment contract is taken up at the time of purchase).

  • If I buy the Samsung Galaxy S10+, do I have to switch over to the Samsung 5G handset?
  • No, it is not compulsory, the choice is yours. If you wish to keep your 4G handset, there is no obligation to exchange it for the 5G handset. If you do wish to upgrade to the Samsung 5G handset, you need to return your phone in good working order up to 21 days after the Samsung 5G handset becomes available.

  • Do I need to recontract when I switch my phone over to the Samsung 5G handset?
  • No, you donít need to recontract, you will stay on your existing plan.

  • Will my service plan change if I change my phone over?
  • You must maintain your existing plan in order to redeem the upgrade offer. There will be no changes to your plan or term length.

    Samsung Galaxy S10+ Samsung 5G Handset
    Colours 128GB : Prism Black, Prism White, Prism Green 512GB : Ceramic White, Ceramic Black 128GB : Gold, Silver 512GB : Gold, Silver
    Memory 128GB, 512GB (Memory can be expanded by up to an additional 512GB via external memory cards.) 256GB (Please note that the 5G device does not support expandable memory)
    Camera Rear: 12MP (Tele) + 12MP (Wide) + 16MP (Ultra-wide) Front: 10MP + 8MP Rear: 12MP (Tele) + 12MP (Wide) + 16MP (Ultra-wide) + hQVGA (ToF) Front: 10MP + hQVGA (ToF)
    Size 6.4Ē Quad HD+ sAMOLED 6.7Ē Quad HD+ sAMOLED
    Power 4,100 mAh (typical) 15W Fast Charging 4,500 mAh (typical) 25W Fast Charging

    Note : Other differences may exist between the devices. Any accessories you buy or that come with your 4G device which are not compatible with the 5G device (such as cases and holders) cannot be exchanged, returned or refunded when you upgrade.

  • When can I redeem the upgrade offer?
  • As the launch date of the Samsung 5G handset is not yet confirmed, you will need to wait to hear from us in regards to when you can redeem the upgrade. We expect it will be before the end of June. Telstra will be in touch with you closer to the time via SMS and/or email with more information. Customers will have a period of 21 days to redeem the upgrade.

  • How do I return my handset?
  • You will be able to upgrade to the 5G handset via Telstra stores or Online.

    • If you upgrade in-store, you will need to leave your 4G handset in-store at the point of upgrade.
    • If you wish to upgrade online, you will receive a return satchel to return your 4G handset with your new 5G handset once it becomes available. This must be returned to Telstra with all relevant paperwork within 7 days of receiving the 5G handset.

  • Do I need to return any accessories or cables?
  • No, only the phone needs to be returned.

  • In what condition do I need to return my phone?
  • Your phone should be returned in good working order. A phone that is undamaged and in good working order is one that is fully functional as intended and is not physically damaged, except minor scratches and other normal wear and tear, as reasonably determined by us. This means the handset:

    • Turns on and off
    • Functions normally (for example, it is capable of making and receiving calls and connecting to the internet and any touchscreen functions as intended)
    • Includes a fully functioning battery
    • Is free from physical damage except normal wear and tear (for example, it does not have liquid damage, a cracked or discoloured screen or casing, connector damage, or a faulty or broken SIM/SD card reader)
    • Does not have any missing, disassembled, customised or non-original parts
    • Has all activation and handset locking features disabled (e.g. Find My Mobile)
    • IMEI is not blocked

  • What happens if I damage my phone?
  • You will have the following options:

    • Get it repaired by Telstra or Samsung (fees will vary depending on the nature of the damage)
    • If you have Stay Connected, make a stay connected service request
    • If you are on a Lease plan, and you have Swap Assure, you can do a Swap Assure redemption. However, you must note that this is a recontract and you would need to recontract to a new in market plan (note total cost of ownership may be different).
    • These fees are in addition to any early termination charges and accessories charges, if applicable. Weíll help you assess the condition of your phone at the time.
    • Additional charges may apply if a handset is not returned in good working order, or not returned at all
    • Note that this offer does not impact your statutory rights or warranty under Australian Consumer Law

  • What if I donít return my 4G handset after I upgrade?
  • You must return your 4G handset in-store or online when you upgrade. If the 4G handset is not returned within the redemption period or 7 day window for online orders, you will be charged for the outstanding value of the handset to be determined at that time.

    The Telstra Mobile Network offers 4GX in all major and regional cities and in over 1600 towns and communities around Australia. In other coverage areas around Australia, youíll automatically switch to our fastest available 4G or 3G. Check coverage at telstra.com/coverage.

    All plan inclusions for use in Australia (except international roaming).

    4GX: supports a typical download speed range in 4GX areas of 2-100Mbps with category 6 devices, and 2-75Mbps with category 4 devices. Outside 4GX areas, you will switch to our fastest available 4G or 3G speeds. Speeds vary for reasons like location, distance from the base station, terrain, user numbers, hardware/software configuration, download source and upload destination.

    Telstra offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, youíll automatically switch to our 4G/3G

    Samsung 5G Device Upgrade: You must purchase your S10+ on an eligible Telstra 24 month mobile or lease plan. To upgrade, maintain your existing plan and return your S10+ in good working order up to 21 days after the 5G device becomes available. We will offer you the nearest Samsung 5G device equivalent (colours, capacity and model subject to change). Any accessories you buy or that come with your 4G device which are not compatible with the 5G device cannot be exchanged, returned or refunded when you upgrade. Offer available until withdrawn.

    Device Payment Contract (DPC): If you cancel early you may incur early termination fees and total min cost may be higher.

    Mobile Lease Plans: You must lease an eligible phone for 24 months. You don't own the phone, and must return it at the end of the lease unless you make an offer to purchase it. If your lease is cancelled within 12 months you must pay a fee based on the RRP of your phone. If your lease is cancelled after 12 months you can return the phone and pay $99 if in good working order. In both cases you must also pay any additional early termination charges or accessory option repayments. Additional fees up to $499 apply if you return a damaged phone, the locking features have not been disabled, you cancel your lease early and return a damaged phone or you don't return your phone at the end of your lease. Learn more about leasing at telstra.com/swap

    Mobile Lease Plans: You must lease an eligible phone for 24 months. You don't own the phone, and must return it at the end of the lease unless you make an offer to purchase it. If your lease is cancelled within 12 months you must pay a fee based on the RRP of your phone. If your lease is cancelled after 12 months you can return the phone and pay $99 if in good working order. In both cases you must also pay any additional early termination charges or accessory option repayments. Additional fees up to $499 apply if you return a damaged phone, the locking features have not been disabled, you cancel your lease early and return a damaged phone or you don't return your phone at the end of your lease. Learn more about leasing at telstra.com/swap

    National Talk, Text & Data: Calls and messages to standard Australian numbers. Excludes calls/SMS/MMS to premium numbers, 12xx, satellite numbers, content charges and use overseas.

    Included Data Allowance: If you go over your Included Data Allowance and you do not opt into or your plan does not include Peace of Mind Data, we automatically add Extra Data in $10/GB blocks. For our Small, Medium and Large plans, if you don't choose to add Peace of Mind Data, you will automatically be on Extra Data. Allowances expire monthly.

    Bonus Data: Will remain on your account until you recontract, cancel your plan or move to an ineligible plan. Unused data expires monthly.

    $10> Credit: Up to $240 credit: Your monthly credit of $10/mth will be applied each month while you stay connected. Your monthly credit will stop if you re-contract, cancel or move to an ineligible plan

    Peace of Mind Data: After your included data allowance, data speeds capped at 1.5Mbps (which is not suitable for HD video or high speed applications, and means that some webpages, video/social media content and files may take longer to load) and slowed further during busy periods. For personal use in a smartphone only. FairPlay Policy applies. For use in Australia. No Data is shareable with other services on the same billing account.

    Hardware Repayment Option (HRO): Only customers with an existing fixed or post-paid mobile service are eligible. Maximum 5 HROs per customer at any one time. If you cancel an HRO early or cancel your existing fixed or post-paid mobile service(s), your HRO will also terminate and you will be required to pay out the remainder of your HRO.